Are you a hands-on IT professional looking for your next challenge? Our client is seeking a Desktop Support Technician to join a dynamic and fast-paced IT team for a 3-month fully onsite contract role in Surrey .
What You’ll Do:
• Provide Tier 1 support for desktops, laptops, printers, and peripherals
• Lead PC/laptop refreshes and assist with Windows 11 upgrades
• Troubleshoot Microsoft Office and other desktop application issues
• Perform hardware diagnostics, including hard drive replacements
• Log support requests in Jira and manage issues using ConnectWise Automate
• Collaborate on major IT and security initiatives, including EDR rollouts
• Ensure exceptional customer service and user experience
✅ What We’re Looking For:
• Previous experience in a desktop/IT support role (Tier 1 or Tier 2)
• Proficiency in Windows 10/11, Microsoft Office, and desktop troubleshooting
• Experience with hardware upgrades and system refreshes
• Knowledge of Jira and ConnectWise Automate is a strong asset
• Strong communication and multitasking abilities
• Comfortable working 100% onsite in Surrey
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