Job Description

We are hiring on behalf of our non-profit client for the role of Travel Services Agent. This position supports the Travel Services Lead in managing travel operations, particularly during large-scale responses. The role requires strong organizational skills, adaptability, and the ability to work effectively in a fast-paced environment.

In order to proceed with this opportunity, there will be 2 tests needed for completion, if shortlisted:

Excel (approx 30 min)

Outlook (approx 30 min)

Details:

• Contract Term: 2 weeks to start with potential extension.
• Location: Remote work; candidates can be based anywhere in Canada.
• Hours: 35-hour work week spread over 5 days across 7 days. Open availability required.
• Shift options (Must be able to work both) : 8:00 AM to 4:00 PM AND 4:00 PM to 12:00 AM.

Responsibilities:

• Assist in managing day-to-day travel operations and logistics.
• Lead travel operations in the absence of the Travel Services Lead.
• Maintain and update travel records and documentation.
• Coordinate with internal teams and external partners to ensure effective communication.
• Support compliance with travel policies and contribute to policy development.
• Utilize and manage travel-related technologies and systems.
• Provide logistical support during emergency responses.
• Handle email and phone reservations, including gathering data, booking accommodations, and following up on availability.
• Collaborate with hotels to ensure adequate booking arrangements, including extensions or securing new availability as needed.
• Offer ideas for improving departmental procedures.

Qualifications:

• Proficiency in English. French is a strong asset.
• High school diploma or equivalent; a certification in travel or administration is an asset.
• Experience in travel coordination, preferably in a service-oriented or humanitarian/non-profit organization.
• Strong organizational, time-management, and communication skills.
• Ability to work collaboratively and adapt to changing needs.
• Knowledge in Sharepoint and Adobe is an asset.
• Intermediate to Advanced skills in Outlook, Excel and Word.
• Must have an additional monitor & PC/Laptop with Windows 7, 8, or 10 setup
• Browsers installed: Chrome, Edge, or Firefox.
• Comfortable with technology and eager to learn new systems.

Working Conditions:

• Full-time remote position with flexibility for non-standard hours during emergencies.
• Requires a professional remote work setup with high-speed Internet access.

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